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9 Ways Professional Transcription Services Can Benefit Your Services

May 25, 2019

No matter if someone is a small business or running a large organization, everyone knows the importance of time saved and resources preserved. And even if someone has an assistant or administrative executive dedicated to taking calls or meticulous orders during meetings, conferences, or presentations, it can happen it might not be able to answerable or actionable. For making sure that your organization’s recorded materials are searchable, readable, and easily accessible to key stakeholders, you will need to bring the professional transcription services to handle the timely and accurate transcriptions of the materials as needed.

Here are some ways transcription services can help benefit your business.

1) Minimize the Processing Time: When you hire professional transcription services, you benefit from quick turnaround time it provides. Your projects should have the experience and equipment necessary to perform the task as quick as possible.
                 No longer will you have to ascend through laborious hours of transcriptions as a professional transcription service provider can easily provide you the quality transcription of your audio and video files in the minimal amount of time.  The professional transcriptionists have the qualifications and training to get through your files quickly and accurately in the record time. You will get your transcription files whenever you will need it without delay or error, saving the company time in doing the work itself.

2) Easy To Understand: Medical jargons or notes can be made simpler to understand with the help of the professional transcription services. They have the proficiency to listen to the audio or hearing and convert it into a written document that can be useful for executives or any legal transcription company working on that particular case. In simple words, journalists or medical practitioners will get help with important notes.

3) Reduce Your Workload and Voicemail Response Time: If you’re like numerous companies today, You have a virtual voicemail solution that can handle the digitalized recordings and also offers limited transcription automation. By processing those files and sending any overflow customer service or sales calls to a responsive, reliable transcription partner can help your team sort through and prioritize their responses, helping you save energy, time, and of course money.

4) Reduces Overhead While Improving Quality: Hiring a professional medical transcription company can reduce the anxiety placed on administrative professionals or the in house transcriptionist who might not be so qualified or skilled as compared to the dedicated professionals working for the bigger firms. In addition to hiring, HR benefits, salary, and training costs, T department can save on specialized transcription and computer equipment important to an effective transcription solution by offshoring to a dedicated firm.

5) Enhance Efficiency: Professional transcription companies involve the use of advanced and modern tools making it easier to upload, share, transfer, and download a file on a secured platform. Specialists can exchange information online to streamline to the work process much more conveniently. Digital copies also rule out the possibilities of damage or the loss of notes as each and everything is stored online.

6) Allows You To Focus On Your OPerations: Working with outsource transcription services allow you to focus on your core operation with a single interruption that takes place from the delivery side. Your employees will be able to proceed with their job duties and not have to spend long hours listening and transcribing audio and video files with the proper equipment and training.
   Your business will continue thriving as it focuses on what it does the best – serve its customers. You will have not to interrupt the regular flow of responsibilities due to transcription of long files.

7) Secured Storage Of Contents: have you ever lost your important data to an unforeseen technical glitch in your company’s server or your own laptop. You would not love to risk doing the same to your transcripts which has contents from your business meetings or plans for your upcoming important big projects.
   Most of the medical transcription companies have highly encrypted data storage system. Hiring the services of a medical transcription company ensures that your files are stored securely in their file vaults and you have not to worry about their safekeeping.

8) Audio/Video Processing Difficulties: Transcribing the content might seem easy when the audio quality is excellent, without any background noises and involves 1 or 2 speakers. But when there are multiple speakers or there is any problem in the audio quality due to poor recording apparatus ar background noise, then it seems like a tough nut. While you may not be equipped to handle such situations, transcription have experts who can very easily clean the audio, remove background noises and transcribe your recordings.

9) Saves Money and Time Both: The first and the foremost advantage for business when you outsource your transcription service will definitely save your time and money that will be definitely saved. If you have an in-house team for transcription, you will need the right tools and the equipment, as well as experienced professional transcriptionists to do this. It will definitely cost a lot to any organization or company. Transcription might not be interesting job since it takes time to produce quality files. When you hire a professional transcription company, you will get timely transcribed files and you will be able to cut the additional overhead costs. Another big advantage when it comes to professional medical transcription companies, they do have of so many years of expertise transcribing many different files.

medical transcription company employee

How can medical transcription service companies integrate and implement quality assurance procedures?

Barring a few, most of the health care processes directly or indirectly affect either the revenue cycle management of a physician or the wellness of the patient which is why the documentation of health care processes has always been deemed as a critical step among the health care professionals! Any discrepancy in the documentation process is a cause of concern and needs to be immediately and effectively resolved. The reasoning for this is simple: Any incorrect or missed out data can lead to the hampering of current and future processes hence it is absolutely essential that not only each and every detail is documented accurately but there is no detail that has been spared from the documentation process!

Medical Transcription, an allied health care process is one such process that relies completely on the accurate documentation of details! For a medical transcription process to be carried out with the utmost accuracy, a medical transcriptionist has to very astutely listen to the physicians’ voice recording’s, analyze them and transcribes them into digitized texts that are the medical reports. Now, any misunderstanding in analyzing these voice recordings or the exclusion of any medical data from the transcribed report will result in data loss which in turn can hamper the future health care processes. For these particular reasons, it is absolutely essential that medical transcription processes are integrated and implemented with thorough reviews and robust quality checks!

If you are a health care practitioner or a service provider, you probably are all-ready aware that maintaining medical transcription services at a high quality is not always an easy task however, it is not also entirely impossible either! In order to offer medical transcription services that are error free, one needs to place utmost importance on performing Quality Assurance (QA) procedures. So let’s discuss what should be the quality assurance procedures for medical transcription services:

  • The reviewer should always ensure that they review the transcribed reports against the voice recordings and not simply read the reports. Only reading the reports will help to correct for any typographical and grammatical errors but it will not ensure incorrect or accidental omission of data.
  • QA procedures of your medical transcription services should include accuracy scores in a percentile format! This kind of a format ensures that the final transcribed report that is yielded is of the highest quality. The American Association of Transcription (AAMT) recommends and expects medical transcription service providers to follow the following quality parameters:
  • 100 % accuracy needs to be maintained with respect to critical errors which mean when it comes to providing medical transcription services, there is no room for critical error. The healthcare service provider needs to ensure that the transcribed report is thoroughly reviewed and accurate.
  • With respect to any major errors, the accuracy goal for the final transcribed report has been recommended as 98 %.
  • And finally, with respect to all the errors including even the minor errors, the final transcribed report shall not have accuracy less than 98%.
  • In order to ensure that your medical transcription services are effectively implemented with the quality assurance procedures, one must set forth the various guidelines and standards that the medical transcriptionist needs to adhere to beforehand!
  • To ensure that the transcribed report is of the highest quality, it is recommended that the quality reviewer reviews the final transcribed report according to the industry standards! American Association of Transcription lists the expectations of the transcription industry standard in their AAMT Book of Style. The reviewer can refer to the guidelines mentioned here for rectifying any punctuation or grammatical errors.  
  • And lastly, in order for any QA procedure to be effectively implemented in any medical transcription service company, there has to be an effective communication between the reviewer and the medical transcriptionist. The feedback provided by the reviewer to the medical transcriptionist should be timely, constructive and consistent! The quality reviewer should also include references or any other resources in their feedback so that the medical transcriptionist is able to understand and eliminate these errors in the future.

The goal of performing quality assurance procedures should not only be to review the transcribed document but they should also be able to implement strategies so that the errors are not repeated by the medical transcriptionist in the near future. This is possible through productive feedback and effective communication between the reviewer and the transcriptionist.

The process of carrying out quality assurance procedures may vary within the various medical transcription service providers but it is important to implement a quality improvement plan within the medical transcription process: 

  • The first step is to conduct timely and unbiased quality assurance reviews. This is one of the most important steps in improving the quality of medical transcription services!
  • The errors identified by the quality reviewer should be noted. These identified errors should then be reviewed along with the medical transcriptionist.
  • The next step of the quality plan is to ensure that the identified errors are corrected by the medical transcriptionist within a specified timeline. It needs to be ensured that corrective action has been taken and that the errors are rectified!    
  • The transcribed document will be reviewed again to ensure that all corrective actions were taken. If the accuracy of the document is still not adequate, then the medical transcriptionist needs to be further evaluated and if required should be re-trained for the process.  

QA procedures can only yield high-quality reports and maintain the accuracy goals when each and every employee of the medical transcription services whether that be the medical transcriptionist or the quality reviewer understands the importance of documentation integrity. The integration and implementation of quality assurance procedures within medical transcription services shouldn’t be only robust and regular but they need to be performed with due diligence. Eyered transcription services is one such medical transcription service provider that not only integrate and implement QA procedures but they also understand how QA processes help in yielding high quality transcribed reports!


By: Anna williams Category: blog

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